---
title: "Conversations in a Contact Center"
description: "What does this metric mean in Bramble?"
url: https://support.brmbl.io/en/articles/8964340-conversations-in-a-contact-center
collection: "Contact Center"
updated: 2025-07-24
language: en
---

# Conversations in a Contact Center

What does this metric mean in Bramble?

The metric 'conversations' or 'total conversations' appears throughout Bramble Contact Center reporting and is the sum of:

-   Inbound calls
    
-   Outbound calls
    
-   Live chat
    
-   SMS
    

![](https://staticfiles.gleap.io/helpcenter/68819d043496084e4796ea23/20250724172916_8065.png)

In Bramble, this metric is found on the [Contact Center Overview](https://support.brmbl.io/en/articles/8959016-the-contact-center-overview.md) report and all [contact center tables](https://support.brmbl.io/en/articles/8958931-contact-center-tables.md), and is the key output indicator for most contact center teams and personnel.