---
title: "Non-call Output"
description: "Learn about non-call output in Bramble."
url: https://support.brmbl.io/en/articles/8964345-non-call-output
collection: "Contact Center"
updated: 2025-07-24
language: en
---

# Non-call Output

Learn about non-call output in Bramble.

Non-call Output is a metric limited to Contact Center reporting in Bramble. It provides you with the total hours of output completed by a department, team or agent that does not initiate from a [inbound conversation or an outbound conversation](https://support.brmbl.io/en/articles/8964340-conversations-in-a-contact-center.md) with a customer.

![](https://staticfiles.gleap.io/helpcenter/68819d043496084e4796ea23/20250724172916_5822.png)

This metric is found on the [Contact Center Overview](https://support.brmbl.io/en/articles/8959016-the-contact-center-overview.md) report, and is used by contact center leaders who have a hybrid workforce, or when trying to reduce [idle time](https://support.brmbl.io/en/articles/8959048-idle-time.md).