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Reports

Monitoring, analyzing and optimizing your operations with instant insights, real-time performance data, customizable reports and actionable insights

Process Overview

Understanding the New Friction Report

The Admin Hub

Contact Center Tables

The Friction report for Individual Contributors

Workload Overview

The Output report for Individual Contributors

The Resources Overview report for Individual Contributors

What's New in the Contact Center Overview?

The Friction Report

The Dashboard

The Contact Center Overview

The Supporting Report for Individual Contributors

The Supporting Report

The Performance Overview

Resources Overview

The Executive Dashboard

The Performance Overview for Individual Contributors

The Output Report

The Plan Variance report

The Impact Report