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Reports
Monitoring, analyzing and optimizing your operations with instant insights, real-time performance data, customizable reports and actionable insights
The Plan Variance report
The Contact Center Overview
What's new in the 'Resources - Overview' report?
What's new in the 'Performance - Overview' report?
What's new in workload reporting?
Understanding the New Output Report
Understanding the New Supporting Report
What's new in the 'Process - Overview' report?
Understanding the New Friction Report
What's new in the IC 'Performance - Overview' report?
What's new in the IC 'Resources - Overview' report?
Understanding the New IC Output Report
Understanding the New IC Supporting Report
Understanding the New IC Friction Report
What's new in the 'Plan Variance' report?